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Loyalty360 – The Loyalty Marketers’ Association

Loyalty Expo is a true Voice of the Customer-driven, best practice-focused customer loyalty and reward conference. By attending, you'll have the opportunity to network with hundreds of your fellow marketers and hear how they are reaching their customer relationship-building goals. Market leaders will be sharing their experiences and insights on customer retention strategies and trends, technologies and solutions to aid their organization on the customer loyalty journey.

May 10-12, 2016 | Loews Royal Pacific Resort | Orlando, Florida

Expo Features

  • Loyalty Landscape
    Loyalty Landscape is an honest and confidential evaluation of the most important and dynamic facet of marketing: Customer Loyalty!
  • Loyalty360 Awards
    Congratulations to the finalists competing in the 2nd Annual Loyalty360 Awards.
  • Brand Panel
    Network with Expo attendees before & after the conference with Loyalty360’s secure peer to peer network, Brand Panel.
  • Unveiling the Loyalty Metric: A Deeper Understanding of Customer Loyalty
    Mark Johnson, Loyalty360
  • Driving Customer Engagement and Sales Growth through Personalized Marketing
    Mindy Heintskill & Lisa Zhao, Walgreens, David Hess, emnos
  • Using Data Analytics to Move Customer Loyalty to Enterprise-wide Success
    Sue Smolenski, True Value & Barb Olson, Cogensia
  • How Consumer Management Supercharges Harley-Davidson’s Success
    Shonna Smith, Blue Spring Harley-Davidson & Brad Marg, Clutch
  • Guests Are Forced to Earn Our Loyalty: What’s Wrong with This Picture?
    Bill Linehan, Red Lion Hotel Corporation
  • Heathrow Rewards: Driving Retail Participation and Revenue in a Multi-vendor Environment
    Simon Chatfield, Heathrow & Jerry Filipiak, Comarch

Loyalty Expo 2016 Coverage

What Past Attendees Are Saying

  • One of the great strengths of this conference is that it’s very well rounded in terms of program management, the metrics piece and senior leadership pieces.

    Jenn McMillen, GameStop

    I had a great time at the Expo and found sessions helpful and insightful.

    Adriana Venthencourt, Office Depot
  • There are a lot of great brands that have come together under one roof. The speakers have been fantastic, and I think the brands are offering a lot of great solutions marketers need

    Brad Marg, Clutch

    The best part of Loyalty Expo is always networking and meeting people that I haven’t met yet…The networking is really essential and benefits the whole program.

    Glen MacDonell, Best Western
Loyalty360 is the professional association for loyalty marketers. We are committed to helping our members simplify the journey to customer loyalty. Members get access to our exclusive, market-driven and unbiased coverage of all facets of customer loyalty, including CRM, Customer Experience, Loyalty Programs, Brand Loyalty and Customer Engagement. Our members-only, peer-to-peer community enables members to connect with each other, network, share advice, news and insights.

Sponsors & Exhibitors

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  • Supporting
  • Exhibitors
  • Media Partners