American Express LoyaltyEdge
Ceridian Stored Value Solutions (SVS)
Citi Retail Services
Clicktools
Comarch
DBG Loyalty
edō Interactive
Entertainment
Givex
Gold Mobile
Hyper Marketing
IC Group
Kobie Marketing
Pluris Marketing
SoundBite Communications
SVM
VeraCentra
2012 EXHIBITORS
500friends
Acxiom
Affinion Loyalty Group
Affinity Solutions
Aimia
Altair Customer Intelligence
Billeo
Bunchball
Ceridian Stored Value Solutions (SVS)
Chadwick Martin Bailey
Clicktools
Cvent
edō Interactive
Entertainment
FIS
Fiserv
FlipGive
Givex
Gold Mobile
Ifeelgoods
Loyalty Innovations
LoyaltyShares
Maritz
Mobilozophy
Mocapay
MovieTickets.com
Points.com
Propco Marketing
RewardStream
SAP
SoundBite Communications
SVM
Tata Consultancy Services
The Relational Capital Group
Tourico Holidays
TSYS
VeraCentra
2012 MEDIA PARTNERS
PYMNTS.com
The Nilson Report
Sessions
Click on the session titles below for a complete description.
Click here to download the full agenda!
Creating Loyalty 3.0: How Game Thinking is Changing the Rulebook on Consumer Engagement and Loyalty
Presented by:
Barry Kirk, VP of Loyalty & Motivation - Bunchball
Delivering Meaningful Customer Engagement: Best Loyalty Marketing Practices from Industry Leading Brands
Presented by:
Robin Korman, SVP of Loyalty Marketing and Strategic Partnerships - Wyndham Hotel Group
Bram Hechtkopf, Vice President of Business Development and Marketing - Kobie Marketing
Brian Bickford, General Manager, Guest Entertainment - LodgeNet Interactive
Mark Johnson, President and CEO - Loyalty 360
Do You Really Need a Loyalty Program?
Presented by:
Chris Miller, Director of Marketing & Strategic Planning - Golfsmith
Mu Hu, Director of CRM - Golfsmith
Driving Brand Loyalty and Successful Support Engagements in a B2B World
Presented by:
Greg Rhoads, VP Customer Service - Bentley Systems
Bernard Chung, Director of Solution Marketing - SAP
Driving Customer Profit By Stimulating Measurable And Sustainable Behavior Change
Presented by:
Mara Kelly, Vice President, Marketing - Loehmann’s
Wendy Norman, EVP Retail Strategy - Affinity Solutions
Engagement 3.0: The Experience Economy
Presented by:
Neeti Patel, Director, Card Services & Business Development - Pentagon Federal Credit Union (PenFed)
Heidi Shurtz, Senior Manager, Customer Relationship Marketing - Allergan
Charles Christianson, Group Vice President, Sales & Strategy - Affinion Loyalty Group
Candace Thornton, Director, Analytics and Business Development - Competiscan
Engaging Customers through Relevant Channels
Presented by:
Mark Shipley, VP Loyalty - Sears Holdings
Amy Hunt, DVP, Loyalty - Sears Holdings
Evolving Consumer Attitudes, Experiences and Behaviors with Loyalty Programs: The Battle for Consumer Attention and Advocacy
Presented by:
Robert Daniel, Vice President, Loyalty and Research - Maritz Loyalty Marketing
Bart Blackburn, Marketing Process Manager - Progressive Insurance
Mark Johnson, President & CEO - Loyalty 360
Judith Samuels, Director of Marketing - Fairmont Hotels
How to Create Loyalty (and the Brands That Are Doing It Best)
Presented by:
Robert Passikoff, Ph.D., Founder and President - Brand Keys, Inc.
Amy Shea, EVP, Director of Global Brand Development - Brand Keys, Inc.
Latest Findings in Loyalty Research: What Does it Mean for Marketers in 2012
Presented by:
Mark Johnson, President and CEO - Loyalty 360
Tim Suther, Chief Marketing Officer and Senior Vice President - Acxiom
Pamela Prentice, Chief Researcher - SAS
Emily Murphy, Researcher - Forrester Research
Leveraging Mobile, Local and Digital Technologies for Improved Loyalty Results
Presented by:
Sina Venus, SVP - Citi ThankYou Rewards
Andy Althauser, EVP - Bridge2 Solutions
Loyalty Program Optimization
Presented by:
Rik Reppe, Principal, Experience Design - PricewaterhouseCoopers
John Kryczka, Managing Director, Actuarial Insurance Management Solutions Practice - PricewaterhouseCoopers
Mobile Loyalty: Leveraging Mobile Programs to Increase Brand Loyalty and Drive Traffic to Your Business
Presented by:
David Farris, Franchise Services Consultant - Yumilicious!
Doug Dwyre, President - Mocapay
Moving from Transactional Loyalty to Relationship Loyalty in the Luxury Market
Presented by:
Phil Rubin, CEO & President - rDialogue
Karen Fields, Director of Marketing - Exclusive Resorts
Philosophy on Loyalty: Essential at the Confluence of Mobile, Hyperlocal and Daily Deals!
Presented by:
Jay Loeffler, Director of Corporate Strategy - Cox Target Media & Valpak
Bob Fetter, Senior Vice President - Pluris Marketing
Loyalty Expo 2011 Highlights
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