Presented By:
Jeanne Bliss, Managing Partner - Customer Bliss

The Five Decisions of Beloved and Prosperous Companies, how to become a company customers love and can’t live without.

Hundreds of companies have customers who admire them, but only an elite few have true advocates – passionate, vocal, loyal fans – who tell the stories of their experiences and about how much they “love” them.
This content takes you “behind the scenes” of the decision making that goes on inside beloved companies. Through a series of real life examples, you will discover the five decisions common to companies that customers and employees call “beloved.” This session will do much more than rile you up! As part of your transformation journey, you and your team of leaders will learn how to make decisions that yield outcomes that create financial prosperity and prosperity of the human spirit.

Beyond learning about what others do, this session will provide you a process for evaluating how you make decisions -- a mirror to hold up to your own personal decisions and to the decisions of your operation. As a result, you will see how far or close you are to making decisions like the beloved and prosperous companies.

Discover the following to sustain growth and profit through customer devotion:

Do your decisions today earn your company beloved status? If so, how can you sustain it? If not, what changes do you need to make?
Do you have a reciprocal relationship of trust with you customers? With your employee?
What does it take to provide clarity of purpose for those who serve customers?
How do customers and employees describe your “company personality?”
How do you let customers’ lives inform the actions and behaviors of your operation?
When mistakes happen, how can you apologize swiftly and with humility?

Filled with as many suggested actions as anecdotes, this session demystifies and creates clarity on the road less traveled by beloved companies. It gives you a path to follow in their footsteps -- a path that is right for you, for your company, and for your people.

What’s Included?

Audio MP3 downloadable pre-event overviews of the five decisions
Company diagnostic: “Are we beloved?”
Discounted pricing and option of customizing copies of “I Love You More than My Dog: Five Decisions for Extreme Customer Loyalty in Good Times and Bad” for your audience.
Challenge questions customized for your business
Post-event tools available for purchase at discounted rates.

Additional Resources:

5 Answers Every CEO Should Want to Know About Customers
Earning the Right to Grow and Prosper
Why a Chief Customer Officer is Good for Customers and Profits
Press Kit - I Love You More Than My Dog

2010 Keynote Session: Five Decisions of Beloved and Prosperous Companies

Agenda